Terms & Conditions
By completing your purchase, you are confirming that you have read, understood
and agree to our terms and conditions outlined below.
Cancellations & Rescheduling
All classes are subject to availability and may be cancelled at any time, under the discretion of the operator.
All tickets are non-refundable. You can reschedule your booking up to 48 hours before your class, otherwise, you will incur a 30% cancellation fee. The best way to let us know if you can’t make your booking on short notice is to text us at +61 412 157 657.
Please keep in mind that from Sunday 1st October 2023 to Sunday 7th April 2024 our Kingscliff studio (NSW) will be operating on daylight saving time. Ensure you are aware of time differences as we will not be able to reschedule your booking if you are late.
If a class is missed, no make-up session can be offered. Please set a reminder and double-check class dates and times prior to booking.
We require a minimum of three bookings in order to run a class. If we do not meet this minimum, we may cancel the course at any time and offer you a full refund or a credit to attend a class of the same value in the future.
Stone Studio and its employees are not liable or responsible for any accidental injury to students or any loss or damage to personal possessions.
Stone Studio reserves the right to take photographs and video footage during classes that may include students and to use these photographs and video footage for the purpose of advertising our classes in all media in perpetuity and without payment to students.
Informing Other Participants of the Terms & Conditions
It is the responsibility of the person booking the class to inform other participating students of our terms and conditions.
All care is taken to ensure student pieces are well made, however, due to the inherent of this medium, Stone Studio cannot be held responsible for any undesirable outcomes, including cracking, breakage, misfires or something not turning out how you had hoped.
We have a strict one-month storage policy. This includes thrown work waiting to be trimmed, bisque work waiting to be glazed, as well as finished work waiting to be collected.
If pieces are not collected within this time frame, they will either be discarded or donated. It is the student’s responsibility to be aware of the storage policy. If you cannot collect your finished work within this time frame, let us know and we are happy to make alternative arrangements.